Refund policy
Return & Refund Policy
Last updated: April 2026
Change of Mind We do not accept returns or exchanges for change of mind. Please choose carefully before completing your purchase.
Personalised & Made-to-Order Items Personalised and made-to-order items are non-refundable and non-returnable, as these are crafted specifically for you. Please ensure all personalisation details are correct at the time of ordering as we are unable to make changes once production has begun.
The only exceptions are if your item arrives damaged or is faulty. In this case, please contact us at salespaganprayers@hotmail.com within 7 days of delivery with your order number, a description of the issue, and clear photos. We will offer a replacement, store credit, or refund where appropriate.
Cups & Drinkware For hygiene reasons, cups and drinkware cannot be returned or exchanged once used. If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the damage.
Damaged or Defective Items If any order arrives damaged or faulty, please contact us at salespaganprayers@hotmail.com within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the damage or defect
We will assess each case individually and offer a replacement, store credit, or refund where appropriate.
Australian Consumer Law Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL). If a product has a major fault, you are entitled to a replacement, repair, or refund. If the fault is minor, we reserve the right to offer a repair rather than a replacement or refund.
Contact Us For any return or refund enquiries, please reach out to us at salespaganprayers@hotmail.com.